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Support
POS Service and Support
Industry leading support to ensure your operations run smoothly around the clock.
Industry Leading Support
We've Got Your Back
ServingIntel offers 24/7/365 POS Service and Support to ensure you have the help you need when you need it. Our team provides coverage for routine updates and advanced needs. As a partner, you will receive:
- ✓Unlimited remote support 24/7/365 with an industry-best, 95% calls answered live and 95% first call resolution
- ✓Dedicated Account Manager
- ✓Cloud database backup
- ✓3 levels of escalation and support to ensure issue resolution
- ✓Remote access software to facilitate rapid resolutions
- ✓Personal, secure, remote login – Manage from anywhere
- ✓Commercial grade software security – Dedicated to keeping your business safe
- ✓Proactive asset monitoring – We often find issues and eliminate them before they affect you
- ✓Proactive software updates to address changing needs
- ✓Premier Partner Status that offers additional benefits to established partners
Need Support?
Our team is ready to help. Reach out by phone, create a service ticket, or access the partner portal.
Get Started Today
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