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Support
POS Service and Support
Industry leading support to ensure your operations run smoothly around the clock.
Industry Leading Support
We've Got Your Back
ServingIntel offers 24/7/365 POS Service and Support to ensure you have the help you need when you need it. Our team provides coverage for routine updates and advanced needs. As a partner, you will receive:
- ✓Unlimited remote support 24/7/365 with an industry-best, 95% calls answered live and 95% first call resolution
- ✓Dedicated Account Manager
- ✓Cloud database backup
- ✓3 levels of escalation and support to ensure issue resolution
- ✓Remote access software to facilitate rapid resolutions
- ✓Personal, secure, remote login – Manage from anywhere
- ✓Commercial grade software security – Dedicated to keeping your business safe
- ✓Proactive asset monitoring – We often find issues and eliminate them before they affect you
- ✓Proactive software updates to address changing needs
- ✓Premier Partner Status that offers additional benefits to established partners
Need Support?
Our team is ready to help. Reach out by phone, create a service ticket, or access the partner portal.
Get Started Today
Ready to Transform Your Senior Living Operations?
Trusted by over 30 Senior Living Organizations! See how ServingIntel helps modernize dining, reduce costs, and delight residents.