Senior Living Community Recognizes the Importance Dining Plays in Creating Loyalty

As the world’s population ages, the demand for high-quality senior living communities is on the rise. With greater demand, seniors now have a wider range of choices available to them. One of the key factors that can generate brand loyalty is the Dining experience, which is why it’s crucial for Senior Living communities to prioritize their Dining operations. One organization that has risen to the challenge of meeting this demand is EPOCH Senior Living. In their newest Stamford, CT community, National Development Group has managed to build a top-notch senior living community that exceeds industry standards even in the luxury category. Besides their exceptional design, the community offers high-quality food options with flexible meal choices, customized meal plans for their residents, and employ chefs with at least 10 years of experience. Under the leadership of Jason King, Director of Dining Services, Waterstone has successfully implemented a coordinated and efficient use of Point of Sale technology to manage multiple dining venues and Meal Plans for both residents and staff.

Waterstone on High Ridge, a Senior Living community has raised the bar on creativity and choice in senior living dining. With eight bespoke dining venues that range from formal to casual, Waterstone has made resident choice its top priority. The Dining venues are staffed by a team of more than 30 culinary professionals catering to residents’ specific desires. The venues include The Pub, the most casual of all the dining spaces, the Restaurant, the most formal venue, and the Newman Room, a private room that residents can reserve for special events. For more casual options, residents can retreat to the Sun Porch, a venue full of natural light and a two-sided gas fireplace. Empowering residents with choices enhances the value of their dining experience and fosters brand loyalty. ServingIntel is honored to have been selected to optimize the use of technology through Point of Sale and integrated Meal Plan Management solutions.

One of the primary goals of Waterstone on High Ridge was to break the mold of typical senior living dining and they have done just that. By distancing themselves from older, more institutional models for dining with only one venue and limited meal options for residents, they have created an environment that residents appreciate. Waterstone on High Ridge was completed in January of 2022 and is managed by Epoch Senior Living. It is no surprise the community has earned the top spot in the Best Dining category of the 2022 Senior Housing News Architecture and Design Awards.