In today’s fast-paced business landscape, achieving our customers’ goals isn’t just a singular effort—it’s a collective endeavor. Collaboration, the cornerstone of our approach at ServingIntel, has proven time and again to be the key to unlocking success. I’ll delve into the significance of collaboration, its impact on our daily operations, and how it propels us toward greater achievements.
At ServingIntel, collaboration isn’t just a buzzword; it’s a way of life. In my role as Vice President of Service, I have the privilege of working closely with our customers, integration partners, and vendors. As well as fostering the constant collaboration between our front-line service representatives and our in-house software development team. This cross-departmental collaboration allows us to ensure that our solutions are tailored to meet our customers’ unique needs. By fostering open lines of communication and sharing insights, we create a synergy that is essential to delivering exceptional service and products.
At ServingIntel we are singularly focused on enhancing our insights and technology capabilities for Senior Living through product development and collaboration with integration partners. And that effective collaboration is the driving force behind our company’s continued success. It goes beyond just meeting deadlines or delivering products—it adds immeasurable value to our operations. When we collaborate seamlessly with our customers, partners, and vendors, we strive to:
- Elevate Resident Experience: ServingIntel’s POS streamlines the ordering and closing processes by automating calculations, reducing human errors, and accelerating payment processing. This leads to faster transactions and shorter wait times, thus elevating the experience our clients are able to provide.
- Increase Revenue: ServingIntel’s POS and payment solutions can open up new opportunities for communities to accept credit cards, expanding payment options and increasing revenue. Additionally, use of our POS system increases the average transaction value through upselling.
- Improve Efficiency: Internal and external collaboration consistently drives the outcome of streamlined processes and workflows that save time and resources. Providing ServingIntel with more opportunities proactively meet the needs of our clients and their residents.
- Increase Productivity: The automation and efficiency brought by ServingIntel’s POS leads to time savings for staff. This enables our clients to either lower labor vs. sales or better allocate staff. Additionally, our POS system generates detailed insights to help you make informed decisions about pricing, promotions, and inventory strategies.
- Improve the Employee Experience: The instant communication facilitated by ServingIntel’s POS reduces the need for servers to physically travel back and forth between the dining area and the kitchen. This eliminates delays, reduces errors, and allows servers to focus on providing attentive and personalized service to residents and guests.
Allow me to share a couple of inspiring success stories that highlight the transformative power of collaboration at ServingIntel:
- In collaboration with one of our key senior living customers toward the tail-end of the Covid-19 pandemic, we co-developed a groundbreaking solution called that allowed them to serve more residents and maximize their dining capacity and revenue by providing in-room ordering and delivery services that exceeded their expectations. This partnership not only resulted in increased revenue but also solidified a long-lasting relationship built on trust and shared success.
- While discussing new ways to increase revenue with another of our key senior living clients, we discovered that there was quite a local buzz about the high-quality cuisine that they provided to their residents. So much so that they had received multiple inquiries about the possibility of allowing the general public to make reservations for dining. Although the senior living facility was not able to accommodate those requests, they did have the bandwidth to serve more people. So, we developed a solution with one of our integration partners that gave the community the ability to provide carryout and delivery of their food to the local community. Thus, creating an opportunity for this community to actualize a new revenue stream and showcase their culinary excellence.
At ServingIntel, the greatest value we offer is not what we provide, but how we provide it. We exist to make you and your team Superheroes to your residents, residents’ families, and staff. And collaboration is the driving force that propels us toward greater heights and distinguishes us in a competitive landscape. By working closely with our customers, partners, and vendors, we elevate our collective success, making a real impact on the world.